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Whether it's your account, payments, bonuses, or betting — we're always ready to help.

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Email Support

Send us an email describing your issue in detail

support@fbajje.bet
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What can we help you with?

Choose your issue type below to find the right information

Account & Registration

Issues with opening a new account, email verification, profile updates, identity verification, and account closure.

12 Guides

Login & Password

All the help you need for forgotten passwords, two-factor authentication, login issues, session timeouts, and security settings.

8 Guides

Deposits & Withdrawals

How to deposit via bKash, Nagad, and Rocket, withdrawal timeframes, payment issues, and transaction history.

15 Guides

Bonuses & Promotions

Everything you need to know about using your welcome bonus, meeting wagering requirements, claiming cashback, referral bonuses, and promo codes.

10 Guides

Games & Betting

Help with betting rules, cancelling bets, understanding odds, live betting, and casino game guidelines.

18 Guides

Security & Privacy

Learn about account security, updating personal information, reporting suspicious activity, and responsible betting tools.

9 Guides
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Account Guide

Creating and managing your F Bajje account

Opening an account on F Bajje is quick and straightforward. Registration takes just three minutes using your mobile number or email. Once registered, a verification code is sent to you — activate your account with that code and you're ready to start betting.

After creating your account, go to the profile section and fill in your full name, date of birth, and address accurately — this information will be needed when making a withdrawal. If you ever can't access your account, click "Forgot Password" and an OTP will be sent to your registered mobile number.

Tips to keep your account active

  • Log in at least once every 90 days
  • Always keep your mobile number up to date
  • Use a strong password (letters + numbers + symbols)
  • Try to log in from the same device each time
  • Keep two-step verification enabled

Deposit & Withdrawal Guide

Easy guide to deposits and withdrawals on F Bajje

How to deposit via bKash

1
Log in to your account

After logging in to F Bajje, click the "Deposit" button from your dashboard.

2
Select bKash

Select bKash from the list of payment methods and enter the amount.

3
Send via bKash

Send money via bKash to the number provided and enter the reference number.

4
Confirm

Confirm your deposit on F Bajje using the transaction ID. Your balance will be updated within 5 minutes.

How to deposit via Nagad

1
Go to the Deposit page

Log in to F Bajje, go to the Deposit section, and select Nagad.

2
Set an Amount

Start from a minimum of ৳200 and deposit any amount you like.

3
Send via the Nagad app

Open the Nagad app and tap "Payment". Confirm the merchant number and amount.

4
Complete Verification

Enter the transaction ID from your Nagad SMS into F Bajje and your balance will be credited instantly.

Withdrawal Steps

To withdraw from F Bajje, log in to your account and go to the "Cash Out" or "Withdrawal" option. Enter the amount using your registered bKash or Nagad number. Funds typically arrive within 15 minutes to 2 hours.

Before your first withdrawal, you may be required to complete identity verification (KYC). Upload a photo of your National ID — verification is typically completed within 1–2 business days.

For withdrawals, the payment number must match the mobile number registered to your account. Sending funds to a different number is not supported.

Withdrawal Schedule

  • bKash: 15 minutes – 1 hour
  • Nagad: 15 minutes – 2 hours
  • Rocket: 30 minutes – 3 hours
  • Bank Transfer: 1–3 business days
  • After midnight: the following morning
Payment Methods Minimum Deposit Maximum Deposit Minimum Withdrawal Maximum Withdrawal
bKash ৳200 ৳50,000 ৳300 ৳30,000
Nagad ৳200 ৳50,000 ৳300 ৳30,000
Rocket ৳500 ৳30,000 ৳500 ৳20,000
Bank Transfer ৳1,000 ৳2,00,000 ৳1,000 ৳1,00,000

The limits above are subject to change. For the latest information, visit F Bajje's Financial Transactions Browse the page or ask us via Live Chat.

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Betting Help

All your questions about placing and cancelling bets

Once a bet placed on F Bajje is confirmed, it generally cannot be cancelled — however, in certain situations such as a match being cancelled or postponed, your stake will be refunded. In such cases, the balance is returned within 72 hours.

If you have a dispute about the outcome of any bet, F Bajje's support team will independently review and resolve it. Any objection must be raised within 48 hours of the official match result being announced.

Once your bet is confirmed — you can view it under the "My Bets" section. Make sure to save your reference number.

If the bet loses — the balance is deducted. Full details can be viewed in your logs.

System Status

Check the current status of all F Bajje services at a glance

Services Status Last Updated
Main Website Active Today, 6:00 AM
Mobile App Active Today, 6:00 AM
bKash Payment Active Today, 7:30 AM
Nagad Payment Active Today, 7:30 AM
Live Betting Active Today, 8:00 AM
Live Chat Support Active Today, 8:00 AM
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Bonus Help

Common bonus & promotion issues and how to resolve them

Many users get confused about wagering requirements after receiving a bonus on F Bajje. Wagering means you need to bet a set multiple of the bonus amount before you can withdraw it. For example, a ৳1,000 bonus with 10x wagering requires ৳10,000 in total bets.

The welcome bonus is available on your first deposit only. Once claimed, it cannot be obtained again. Please read the bonus terms carefully before making your first deposit. F Bajje's On the bonus page Full terms and conditions for all promotions are listed there.

Common Bonus Issues

  • Bonus Not Added — Wait up to 30 minutes after a deposit. If your balance still hasn't updated, contact support.
  • Wagering is complete but withdrawal still isn't processing — Check whether your account verification has been completed.
  • Bonus Expired — expired bonuses cannot be recovered.
  • Promo code not working — Verify the code's validity and spelling, then contact support.
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Security

Account Security & Safety Tips

F Bajje takes the security of user accounts extremely seriously. Your information is protected using SSL encryption and two-factor authentication. That said, staying vigilant on your end is just as important.

Remember, F Bajje will never ask for your password via email or SMS. If anyone claims to represent F Bajje and requests your password or OTP, it's a scam. Report any suspicious contact to our support team immediately.

Password Tips

  • Use a password of at least 8 characters
  • Mix uppercase, lowercase letters, and numbers
  • Change your password every 3 months
  • Do not share this with anyone

Device Security

  • Avoid public Wi-Fi
  • Do not save your password in the browser
  • Make it a habit to log out
  • Keep your antivirus software up to date

Frequently Asked Questions

Top questions answered at the Help Center

To create an account on F Bajje, you need an active mobile number or email address and must be at least 18 years old. During registration, you'll need to provide your full name, date of birth, and a password. A photo of your national ID for identity verification can be uploaded later.

Click the "Forgot Password" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Use the OTP to set a new password. If your mobile number or email has changed, contact F Bajje support directly.

Wait 5–10 minutes first. If your balance still hasn't been credited, contact Live Chat with your bKash/Nagad transaction ID. The support team typically resolves issues within 30 minutes. Keeping a screenshot of your deposit handy will speed up the process.

When an account is blocked, an email explaining the reason is usually sent. Blocks can occur due to incomplete verification, suspicious activity, or a policy violation. Email support@fbajje.bet or reach out via live chat. Once you submit proof of identity, your account is typically restored within 24–48 hours.

F Bajje's live chat support is available 24/7, all week long. You can chat in Bengali, and an agent typically responds within 2–5 minutes. Late-night wait times may be slightly longer, but emails sent overnight are answered by morning.

No. Under F Bajje's policy, each user is permitted only one account. Creating multiple accounts using the same mobile number, email, or ID document may result in all accounts being suspended and balances forfeited.

You can temporarily suspend your account at any time through the Responsible Betting section on F Bajje. Self-exclusion is available for 1 week, 1 month, or 6 months — during which logging in will not be possible. For longer-term support, please reach out to our support team.

Still have questions? We're right here

The F Bajje support team is always here for you. Reach out directly for any issue, or open an account to get started.

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